Booking, cancellation & refunds

1. Your booking request

After submission, the Domaine manually checks availability, capacity, price, any options and calendar consistency. The request may be accepted, adjusted or declined if availability has changed. An acknowledgment, when sent, confirms receipt of the request only, never the booking.

2. Written confirmation

Before paying, you receive a proposal or contract specifying at least the accommodation, dates, number of guests, total price, tourist tax, included services, required initial payment, balance, any security deposit, and cancellation and refund terms.

A 30% advance payment (acompte under French law) and the signed contract are required to confirm your stay within the deadline stated in the offer. The balance is due no later than 30 days before arrival. For requests made less than 30 days before arrival, payment arrangements are specified before confirmation. Do not make any payment before receiving the Domaine’s offer.

The security deposit is €300 for one gîte and €1,500 for exclusive use of the entire estate. It is separate from the stay price and advance payment. For several gîtes without exclusive estate hire, the total security deposits are specified in the offer.

The security deposit is payable on arrival by cheque or cash. If there is no damage, it is returned within 15 days of departure. Where damage is found, deductions are documented and the remaining amount is returned within two months at the latest, under the contract terms.

3. Right of withdrawal

The statutory fourteen-day withdrawal period does not apply to accommodation provided on a specific date or during a specified period. You retain your contractual and statutory rights if the service is not provided.

4. Cancellation and refunds

Before confirmation, you may withdraw your request free of charge. Cancellations must be notified in writing by email or post, quoting the request reference. For a confirmed stay, the following schedule applies:

• 91 days or more before arrival: the advance payment is refunded.
• From 90 to 31 days before arrival: the advance payment is retained.
• 30 days or less before arrival: the balance is payable; the full stay price is due.

This schedule is subject to the refund exceptions in the contract and the customer’s statutory rights. The terms applicable to your stay, special circumstances and any required supporting documents are provided before any payment.

If SAS Le Thie cancels a service that cannot be provided, payments for that service are refunded, without prejudice to other statutory rights. Any request should state the booking holder's name, stay dates and booking reference.

5. Complaints and mediation

First send your written complaint to SAS Le Thie by email at contact@domaineduthie.fr or by post to 1 Le Thie, 16410 Dirac.

SAS Le Thie is a member of Centre de la Médiation de la Consommation de Conciliateurs de Justice (CM2C), a French consumer mediation body.

If you receive an unsatisfactory response or no response to your prior written complaint, you may refer the dispute to this consumer mediator free of charge. You must submit your request within one year of that complaint, subject to the applicable admissibility requirements.

CM2C contact details:
49 rue de Ponthieu, 75008 Paris, France
Website: www.cm2c.net
Email for mediation requests: declarer-un-litige@cm2c.net

You can also submit your mediation request online. Mediation is optional for consumers and does not remove their right to take legal action.

Practical information and extras

Check-in is between 5 pm and 9 pm and check-out before 10 am, unless otherwise agreed with the Domaine. Proof of holiday rental liability insurance is required for gîte rentals.

For gîtes, bed linen and end-of-stay cleaning are included. Towels are optional at €7 per person. Pets accepted by prior agreement cost an additional €3 per animal per day. For guest rooms, breakfast and household linen are included.

Tourist tax is not included in the search estimate. Its amount and any other extras are detailed before you commit. No extra charge may be added to the booking without your agreement.